Summer Helpdesk Technician

Thank you for considering The College of Wooster in your search.

About The College of Wooster:

Wooster offers an excellent, comprehensive liberal arts education, culminating in a rigorous senior project, in which each student works one-on-one with a faculty mentor to conceive, organize and complete a significant research project on a topic of the student’s own choosing. Through this distinctive program, every Wooster student develops abilities valued by employers and graduate schools alike: independent judgment, analytical ability, creativity, project-management and time-management skills, and strong written and oral communication skills. Founded in 1866, the college enrolls approximately 2,000 students.

The College offers a comprehensive benefits program that includes: Health, Dental, Retirement, and Tuition Remission.

Job Description:

The Helpdesk Technician is responsible for working directly with the IT Staff, other STAs, and the campus community in documenting and attempting first level support in break/fix technology issues across campus.  The position will assist in the installation, configuration and testing of technology systems on campus.

Essential duties and responsibilities:

  • Answer phones and answer questions or escalate as appropriate.
  • Monitor helpdesk system for new requests.  Answer requests you can and escalate the others.
  • Work directly with the IT Staff, other STAs, and the campus community in documenting and attempting first level support in break/fix technology issues across campus. 
  • Assist with the loaner equipment pool check out, paper runs, toner deliveries, cleaning of computers in labs and classroom spaces, errands, and writing documentation.
  • Assist installing and testing classroom and presentation technology.

Learning Opportunities:

  • Develop the ability to work independently and exercise judgment.
  • Improve problem-solving abilities.
  • Develop and improve writing skills in the development of documentation.
  • Develop and improve customer service skills in over the phone support of customers.
  • Improve understanding of a large number of technical services, including PC/Mac hardware and software.
  • Improve collaborative working skills.

Expectations:

The individual must work collaboratively with others, understand the College’ mission and purpose and the role of technology in support of that mission and purpose, exemplify the service orientation of the division, and respect the opinions of others.  They must also act in accord with the required confidentiality agreement due to the highly sensitive material they are exposed to, and the College’s policies for acceptable use of technology.

Requirements:

  • Must be a student at the College of Wooster
  • Basic understanding of computer hardware/software fundamentals.
  • Excellent customer service skills
  • Ability to communicate effectively.
  • Positive attitude
  • Willingness to learn new skills
  • Effective writing skills for documentation. 
  • Good interpersonal skills
  • Ability to work in a collaborative environment

Additional Information:

The College of Wooster does not discriminate on the basis of race, color, sex/gender, gender identity, gender expression, medical condition, political affiliation, religion, creed, ethnicity, national origin (including ancestry), citizenship status, disability, age, marital status, family responsibilities, sexual orientation, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by institutional policy, or by state, local, or federal law. All offers of employment are subject to verification of the legal right to work in the United States as required by federal law. The College of Wooster is committed by policy and practice to diversity, equity and inclusion. For more information see our nondiscrimination policy.

Application Instructions:

For highest consideration please submit a resume, cover letter, and a list of 3 professional references whichincludes name, telephone number and email address.