{"id":22727,"date":"2021-05-24T10:23:58","date_gmt":"2021-05-24T14:23:58","guid":{"rendered":"https:\/\/inside.wooster.edu\/technology-documentation\/?page_id=179"},"modified":"2026-02-06T10:36:01","modified_gmt":"2026-02-06T15:36:01","slug":"outlook-open-another-mailbox","status":"publish","type":"epkb_post_type_1","link":"https:\/\/inside.wooster.edu\/technology\/knowledge-base\/outlook-open-another-mailbox\/","title":{"rendered":"Outlook open another mailbox"},"content":{"rendered":"\n\t\t<div id=\"eckb-article-page-container-v2\" class=\"eckb-article-page-content-counter eckb_ap_active_theme_twentytwentytwo \" data-mobile_breakpoint=\"768\">    \t\t\t\t<a href=\"#eckb-article-content\" class=\"eckb-skip-link eckb-screen-reader-text\">Skip to main content<\/a>   <div id=\"eckb-article-header\" >\n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t\t<!-- Classic Search Layout -->\n\t\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<h2 class=\"epkb-ml-search-title\">What can we help you with?<\/h2>   \t\t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--medium\" method=\"get\" onsubmit=\"return false;\" data-collection-id=\"1\" data-collection-token=\"e997f1d1ec\">\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\n\n\t\t\t\t<!-- Search Input Box -->\n\t\t\t\t<div id=\"epkb-ml-search-box\">\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Search the documentation...\"\n\t\t\t\t\t        placeholder=\"Search the documentation...\" aria-controls=\"epkb-ml-search-results\" >\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\n                        <span class=\"epkb-ml-search-box__text\"> Search<\/span>\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\n                    <\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Search Results -->\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\n\t\t\t<\/form>\n\t\t<\/div>  \n\t\t<\/div>  <\/div>\n\t\t\t<div id=\"eckb-article-body\">  <div id=\"eckb-article-left-sidebar\" ><\/div>\n\t\t        <article id=\"eckb-article-content\" tabindex=\"-1\" data-article-id=\"22727\" >                        <div id=\"eckb-article-content-header-v2\" ><div id=\"eckb-article-content-header-row-1\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-back-navigation-container\"><div class=\"eckb-navigation-back  \"  style=\"margin-top: 4px; margin-right: 15px; margin-bottom: 4px; margin-left: 4px;\" ><div tabindex=\"0\" class=\"eckb-navigation-button\"  style=\"padding-top: 5px; padding-right: 10px; padding-bottom: 5px; padding-left: 10px; color: #1e73be; background-color: #ffffff; font-size:14px;border-radius: 3px; border-style: solid; border-width: 1px; border-color: #b5b5b5;\"  onclick=\"history.go(-1);\" >&lt; All Topics<\/div><\/div><\/div><div id=\"eckb-article-content-breadcrumb-container\">\n\t<div class=\"eckb-breadcrumb\"  style=\"padding-top: 0px; padding-right: 4px; padding-bottom: 0px; padding-left: 4px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size:14px;\" >    \t\t<nav class=\"eckb-breadcrumb-outline\" aria-label=\"Breadcrumb\">\n\t\t\t<ul class=\"eckb-breadcrumb-nav\">       <li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/inside.wooster.edu\/technology\/knowledge-base\/\"><span  style=\"color: #1e73be;\"  >Main<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/inside.wooster.edu\/technology\/knowledge-base\/category\/microsoft\/\"><span  style=\"color: #1e73be;\"  >Microsoft 365<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/inside.wooster.edu\/technology\/knowledge-base\/category\/microsoft\/outlook-email\/\"><span  style=\"color: #1e73be;\"  >Outlook<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><span aria-current=\"page\" style=\"color: #1e73be;\"  >Outlook open another mailbox<\/span>\t<\/span><\/li>\t\t\t<\/ul>\n\t\t<\/nav>\n\n\t<\/div>          <\/div><\/div><div class=\"eckb-article-content-header-row-right-group\"><div id=\"eckb-article-content-toolbar-container\">\n\t\t<div class=\"eckb-article-content-toolbar-button-container\">\n\t\t\t<span class=\"eckb-print-button-container\" tabindex=\"0\" role=\"button\" aria-label=\"Print\">\t\t\t<span class=\"eckb-toolbar-button-text\">Print<\/span><span class=\"eckb-toolbar-button-icon epkbfa epkbfa-print\"><\/span>\t\t\t<\/span>\n\t\t<\/div> <\/div><\/div><\/div><div id=\"eckb-article-content-header-row-2\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-content-title-container\"><h1 class=\"eckb-article-title\">Outlook open another mailbox<\/h1><\/div><\/div><\/div><div id=\"eckb-article-content-header-row-3\"><div class=\"eckb-article-content-header-row-left-group\">\n\t\t<div class=\"eckb-article-content-last-updated-date-container\">\t\t<span class=\"eckb-meta-data-feature-icon epkbfa epkbfa-pencil-square-o\"><\/span><span class=\"eckb-meta-data-feature-text\">Updated<\/span><span class=\"eckb-meta-data-feature-value\"><time datetime=\"2026-02-06T10:36:01-05:00\">February 6, 2026<\/time><\/span>\t\t<\/div> <\/div><\/div><\/div><div id=\"eckb-article-content-body\" >\n<p><strong>On a Mac<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open\u00a0<strong>Outlook<\/strong>.<\/li>\n\n\n\n<li>Go to\u00a0<strong>File<\/strong>\u00a0>\u00a0<strong>Open\u00a0<\/strong>>\u00a0<strong>Shared Mailbox<\/strong>, to open a shared or delegated mailbox.<\/li>\n\n\n\n<li>Type the complete email address (info@contoso.com) of the mailbox you wish to open next to the magnifying glass.<\/li>\n\n\n\n<li>The account should appear in the space below and the <strong>Add<\/strong> button should turn blue.<\/li>\n\n\n\n<li>Select <strong>Add<\/strong>.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p><strong>On a PC:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open\u00a0<strong>Outlook<\/strong>.<\/li>\n\n\n\n<li>Choose the\u00a0<strong>File<\/strong>\u00a0tab\u00a0in the ribbon.<\/li>\n\n\n\n<li>Choose\u00a0<strong>Account Settings<\/strong>, then select\u00a0<strong>Account Settings<\/strong>\u00a0from the menu.<\/li>\n\n\n\n<li>Confirm you are on the\u00a0<strong>Email<\/strong>\u00a0tab.<\/li>\n\n\n\n<li>Make sure the correct account with permissions to the other mailbox is highlighted, then choose\u00a0<strong>Change<\/strong>.<\/li>\n\n\n\n<li>Choose\u00a0<strong>More Settings<\/strong>\u00a0>\u00a0<strong>Advanced<\/strong>\u00a0>\u00a0<strong>Add<\/strong>.<\/li>\n\n\n\n<li>Type the shared email address, such as info@contoso.com.<\/li>\n\n\n\n<li>Choose\u00a0<strong>OK<\/strong>\u00a0>\u00a0<strong>OK<\/strong>.<\/li>\n\n\n\n<li>Choose\u00a0<strong>Next<\/strong>\u00a0>\u00a0<strong>Finish<\/strong>\u00a0>\u00a0<strong>Close<\/strong>.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p><strong>In Outlook web access<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Login into your individual email via Outlook web access, click on your\u00a0<strong>profile icon<\/strong>\u00a0in the top-right corner.<\/li>\n\n\n\n<li>In the expanded window select \u201c<em><strong>Open Another\u00a0Mailbox<\/strong><\/em>\u201d.<\/li>\n\n\n\n<li>Type the email address in the popup window and select the appropriate account from the search results.<\/li>\n\n\n\n<li>The shared email box will open in a new browser window.\u00a0<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n<\/div><div id=\"eckb-article-content-footer\" >\n\t\t<div class=\"epkb-article-navigation-container \">            \t\t\t\t<div class=\"epkb-article-navigation__previous\"> <a href=\"https:\/\/inside.wooster.edu\/technology\/knowledge-base\/outlook-basics\/\" rel=\"prev\">\n\t\t\t\t\t<span class=\"epkb-article-navigation__label\">\n\t\t\t\t\t    <span class=\"epkb-article-navigation__label__previous__icon epkbfa epkbfa-caret-left\"><\/span>\n\t\t\t\t\t    Previous\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span title=\"Outlook Basics\" class=\"epkb-article-navigation-article__title\">\n\t\t\t\t\t\t<span class=\"epkb-article-navigation__previous__icon epkbfa ep_font_icon_document\"><\/span>\n\t\t\t\t\t\tOutlook Basics\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\t\t\t\t<\/div>  \t\t\t\t<div class=\"epkb-article-navigation__next\"><a href=\"https:\/\/inside.wooster.edu\/technology\/knowledge-base\/set-up-an-email-account-in-outlook\/\" rel=\"next\">\n\t\t\t\t\t<span class=\"epkb-article-navigation__label\">\n\t\t\t\t\t    Next\n\t\t\t\t\t    <span class=\"epkb-article-navigation__label__next__icon epkbfa epkbfa-caret-right\"><\/span>\n                    <\/span>\n\t\t\t\t\t<span title=\"Set up an email account in Outlook\" class=\"epkb-article-navigation-article__title\">\n\t\t\t\t\t\tSet up an email account in Outlook\n\t\t\t\t\t\t<span class=\"epkb-article-navigation__next__icon epkbfa ep_font_icon_document\"><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t   \t\t\t\t<\/div>  \n\t\t<\/div>        <\/div>\n\t\t        <\/article><!-- \/#eckb-article-content -->     <div id=\"eckb-article-right-sidebar\" >\n\t\t\t<div class=\"eckb-article-toc  eckb-article-toc--bmode-between eckb-article-toc-reset 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.eckb-article-toc ul a:hover{background-color:#f2f2f2;color:#000000;}#eckb-article-body .eckb-article-toc__inner{border-color:#9ccdfb;font-size:14px !important;background-color:#fcfcfc;}#eckb-article-body .eckb-article-toc__inner a{color:#9ccdfb;font-size:14px !important;}#eckb-article-body .eckb-article-toc__title{color:#9ccdfb;font-size:15px !important;}<\/style>   ","protected":false},"excerpt":{"rendered":"<p>Skip to main content What can we help you with? Search &lt; All Topics Main Microsoft 365 Outlook Outlook open another mailbox Print Outlook open another mailbox UpdatedFebruary 6, 2026 On a Mac On a PC: In Outlook web access: Previous Outlook Basics Next Set up an email account in Outlook Table of Contents<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"epkb_post_type_1_category":[372],"epkb_post_type_1_tag":[],"coauthors":[430],"class_list":["post-22727","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-outlook-email"],"acf":[],"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":""},"post_excerpt_stackable":"<p>Skip to main content What can we help you with? Search &lt; All Topics Main Microsoft 365 Outlook Outlook open another mailbox Print Outlook open another mailbox UpdatedFebruary 6, 2026 On a Mac Open\u00a0Outlook. Go to\u00a0File\u00a0>\u00a0Open\u00a0>\u00a0Shared Mailbox, to open a shared or delegated mailbox. Type the complete email address (info@contoso.com) of the mailbox you wish to open next to the magnifying glass. The account should appear in the space below and the Add button should turn blue. Select Add. On a PC: Open\u00a0Outlook. Choose the\u00a0File\u00a0tab\u00a0in the ribbon. Choose\u00a0Account Settings, then select\u00a0Account Settings\u00a0from the menu. Confirm you are on the\u00a0Email\u00a0tab. Make&hellip;<\/p>\n","category_list":"<a href=\"https:\/\/inside.wooster.edu\/technology\/knowledge-base\/category\/microsoft\/outlook-email\/\" rel=\"category tag\">Outlook<\/a>","author_info":{"name":"Roger Dills","url":"https:\/\/inside.wooster.edu\/technology\/author\/rdillswooster-edu\/"},"comments_num":"0 comments","uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Roger Dills","author_link":"https:\/\/inside.wooster.edu\/technology\/author\/rdillswooster-edu\/"},"uagb_comment_info":0,"uagb_excerpt":"Skip to main content What can we help you with? Search &lt; All Topics Main Microsoft 365 Outlook Outlook open another mailbox Print Outlook open another mailbox UpdatedFebruary 6, 2026 On a Mac On a PC: In Outlook web access: Previous Outlook Basics Next Set up an email account in Outlook Table of Contents","_links":{"self":[{"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/epkb_post_type_1\/22727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/comments?post=22727"}],"version-history":[{"count":3,"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/epkb_post_type_1\/22727\/revisions"}],"predecessor-version":[{"id":47808,"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/epkb_post_type_1\/22727\/revisions\/47808"}],"wp:attachment":[{"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/media?parent=22727"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/epkb_post_type_1_category?post=22727"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/epkb_post_type_1_tag?post=22727"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/coauthors?post=22727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}