{"id":22578,"date":"2020-03-23T22:49:17","date_gmt":"2020-03-24T02:49:17","guid":{"rendered":"https:\/\/technology.spaces.wooster.edu\/?p=3268"},"modified":"2024-03-13T10:51:01","modified_gmt":"2024-03-13T14:51:01","slug":"ip-operations-during-covid-19","status":"publish","type":"post","link":"https:\/\/inside.wooster.edu\/technology\/ip-operations-during-covid-19\/","title":{"rendered":"I&amp;P Operations during COVID-19"},"content":{"rendered":"\n<p>Information &amp; Planning is maintaining operations while transitioning as many staff to remote work as possible.&nbsp; We know that our division\u2019s continued operation is essential in supporting students, staff, and faculty in this new way of working.&nbsp; Read on for what we are doing. F<strong>ollow us on Twitter @WoosterITAlerts and @woosteredtech for updates.<\/strong><\/p>\n\n\n\n<p>Morgan 4<sup>th<\/sup> will have very limited staffing \u00a0Monday \u2013 Friday 8:30 AM- 5:00 PM EDT, but to maintain social distancing, our doors, and elevator stop will be locked, as will Morgan Hall. We have made provisions for drop off and pick up of equipment (see below).<\/p>\n\n\n\n<p>While all of us may not be here physically, we will be connected via email and <a href=\"https:\/\/inside.wooster.edu\/technology\/microsoft-teams\/\" data-type=\"post\" data-id=\"4832\">Microsoft Teams<\/a>. Do not hesitate to contact us.<\/p>\n\n\n\n<!--more-->\n\n\n<h3 class=\"wp-block-heading\" id=\"the-helpdesk\">The HelpDesk<\/h3>\n\n\n<ul class=\"wp-block-list\">\n<li>will be staffed 8:30 AM \u2013 5:00 PM EDT Monday \u2013 Friday. Phone (330-287-4357) and email assistance (<a href=\"mailto:helpdesk@wooster.edu\">helpdesk@wooster.edu<\/a>) will continue. We are adding a \u201cchat\u201d feature and will let everyone know when it is available and how to use it.<\/li>\n\n\n\n<li>will have extended phone support hours, from 5:00 PM \u2013 8:00 PM EDT Monday \u2013 Friday to assist students\u2019 transition to remote learning beginning Tuesday, March 24 through Tuesday, March 31 (we will assess continuation based on number of calls received)<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\" id=\"educational-technology\">Educational Technology<\/h3>\n\n\n<ul class=\"wp-block-list\">\n<li>All staff are working remotely (email a staff member directly or initiate a Teams chat)<\/li>\n\n\n\n<li>The Digital Media Bar will not be staffed during this time. For assistance, you may schedule consultation time with a Digital Media Assistant (<a href=\"http:\/\/tiny.cc\/EdTechSTABooking\">http:\/\/tiny.cc\/EdTechSTABooking<\/a>)<\/li>\n\n\n\n<li>Our Student Technology Assistants have developed a guide to \u201clearning remotely\u201d specifically for students. You can find that at: <a href=\"https:\/\/inside.wooster.edu\/technology\/continuity-resources-for-students\/\" data-type=\"post\" data-id=\"22576\">Continuity Resources for Students<\/a>.<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\" id=\"technology-services\">Technology Services<\/h3>\n\n\n<ul class=\"wp-block-list\">\n<li>User Services\n<ul class=\"wp-block-list\">\n<li>Hardware Repair &#8211; should your College-issued equipment need repair, please email or call the HelpDesk and we will advise you how best to get it to us.<\/li>\n\n\n\n<li>Equipment Pick Up \u2013 please email or call the HelpDesk and we will advise how best to get it from us or return it.<\/li>\n\n\n\n<li>HelpDesk and support typically provided at the desk\u2013 will be provided remotely using Microsoft Teams and phone. All clients will be expected to have Microsoft Teams installed.&nbsp; Here is <a href=\"https:\/\/inside.wooster.edu\/technology\/microsoft-teams\/\">the documentation to install and use Microsoft Teams<\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Systems &#038; Networks\n<ul class=\"wp-block-list\">\n<li>Remote monitoring of hardware, processes, and systems maintenance will continue<\/li>\n\n\n\n<li>Currently, staff will be on campus from 8:30 AM to 6:00 PM.<\/li>\n\n\n\n<li>Will be assisting with HelpDesk phones if necessary<\/li>\n\n\n\n<li>Network or system outages outside business hours should be called into 330-287-1922<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Telecommunications, Voicemail\n<ul class=\"wp-block-list\">\n<li>Will receive requests through the HelpDesk<\/li>\n\n\n\n<li>Currently, staff will be on campus from 8:30 AM to 6:00 PM.<\/li>\n\n\n\n<li>Will be assisting with HelpDesk phones if necessary<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Media Services\n<ul class=\"wp-block-list\">\n<li>Currently off campus; support services not available<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\" id=\"applications-development\">Applications Development<\/h3>\n\n\n<ul class=\"wp-block-list\">\n<li>All staff are working remotely; staff have provided their contact information to their office liaisons. All other requests for assistance can be emailed to <a href=\"mailto:appdev@wooster.edu\">appdev@wooster.edu<\/a>.<\/li>\n\n\n\n<li>If you have an emergency need, contact the HelpDesk or the AppDev on-call line at 330-287-1927<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\" id=\"information-amp-planning\">Information &amp; Planning<\/h3>\n\n\n<ul class=\"wp-block-list\">\n<li>We\u2019ll be here and online. It is business as (un)unusual.<\/li>\n<\/ul>\n\n\n\n<p>If you have any questions, need assistance, and want to discover ways to use the tools in our technology toolbox to \u201cwork remotely,\u201d please contact us.&nbsp; We want to know how the switch to \u201cremote\u201d is going for you, too.<\/p>\n\n\n\n<p>Jon Breitenbucher, Educational Technology<\/p>\n\n\n\n<p>Tabby Conwell, Applications Development<\/p>\n\n\n\n<p>Vince DiScipio, Technology Services<\/p>\n\n\n\n<p>Gina Holmes, Information &amp; Planning<\/p>\n\n\n\n<p>Ellen Falduto, Information &amp; Planning<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Information &amp; Planning is maintaining operations while transitioning as many staff to remote work as possible.&nbsp; We know that our division\u2019s continued operation is essential in supporting students, staff, and faculty in this new way of working.&nbsp; Read on for what we are doing. Follow us on Twitter @WoosterITAlerts and @woosteredtech for updates. Morgan 4th [&hellip;]<\/p>\n","protected":false},"author":145,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[34],"tags":[109],"coauthors":[181],"class_list":["post-22578","post","type-post","status-publish","format-standard","hentry","category-news","tag-covid-19"],"acf":[],"gutentor_comment":0,"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":""},"post_excerpt_stackable":"<p>Information &amp; Planning is maintaining operations while transitioning as many staff to remote work as possible.&nbsp; We know that our division\u2019s continued operation is essential in supporting students, staff, and faculty in this new way of working.&nbsp; Read on for what we are doing. Follow us on Twitter @WoosterITAlerts and @woosteredtech for updates. Morgan 4th will have very limited staffing \u00a0Monday \u2013 Friday 8:30 AM- 5:00 PM EDT, but to maintain social distancing, our doors, and elevator stop will be locked, as will Morgan Hall. We have made provisions for drop off and pick up of equipment (see below). While&hellip;<\/p>\n","category_list":"<a href=\"https:\/\/inside.wooster.edu\/technology\/category\/news\/\" rel=\"category tag\">News<\/a>","author_info":{"name":"Ellen Falduto","url":"https:\/\/inside.wooster.edu\/technology\/author\/efalduto\/"},"comments_num":"0 comments","uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Ellen Falduto","author_link":"https:\/\/inside.wooster.edu\/technology\/author\/efalduto\/"},"uagb_comment_info":0,"uagb_excerpt":"Information &amp; Planning is maintaining operations while transitioning as many staff to remote work as possible.&nbsp; We know that our division\u2019s continued operation is essential in supporting students, staff, and faculty in this new way of working.&nbsp; Read on for what we are doing. Follow us on Twitter @WoosterITAlerts and @woosteredtech for updates. Morgan 4th&hellip;","_links":{"self":[{"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/posts\/22578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/users\/145"}],"replies":[{"embeddable":true,"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/comments?post=22578"}],"version-history":[{"count":3,"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/posts\/22578\/revisions"}],"predecessor-version":[{"id":43638,"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/posts\/22578\/revisions\/43638"}],"wp:attachment":[{"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/media?parent=22578"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/categories?post=22578"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/tags?post=22578"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/inside.wooster.edu\/technology\/wp-json\/wp\/v2\/coauthors?post=22578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}