FAQs

How can I send a package or mail to a College of Wooster student?

Student Name ( First and Last )
[C-BOX NUMBER]**
1189 Beall Ave.
Wooster, Oh 44691

**If your student has not been issued a C-Box number please omit this information.**

Can I ship items to the mailroom prior to move in?

Yes! We prefer if you can wait to have items sent here until mid-July, however we do understand that is not always possible as everyone has different circumstances. Please feel free to contact us with any questions via email or phone, postoffice@wooster.edu or 330-263-2567.

Can I arrange for my mail to be forwarded if I am away from campus for a certain period of time?

According to the United States Postal Service, we are unable to forward any mail and/or packages from this location. Patrons may pay to have items sent to a location, prepay for priority envelopes, or have items returned to the sender. We do not hold items over summer break unless requested. Please contact us if you have any questions at postoffice@wooster.edu.

Can I receive a package on the weekend?

Yes. We are open Saturday’s 11 am – 3 pm.

Hours subject to change during break times.

How long does it take for packages to get processed?

Packages that arrive in the morning are usually all processed the same day by the afternoon. During our peak times, please allow 24 hours from the time we receive your package for the notification to show up in your email. Please allow 24 hours for us to process due to high volume.

Can I mail a package/letter out from the Mail and Package Center?

Postage for mail and packages can be purchased and mailed at the Mail and Package Center. If your package has a prepaid label and is all set to be mailed out, you can bring it to the Mail and Package Center. We offer UPS and FedEx shipping options as well.

How much does it cost to send a package?

The cost of sending a package depends on several factors, principally the carrier used, the weight of the package, the expedite required and its destination. The cost of sending something using the USPS, UPS or FedEx can be determined at the Mail and Package Center front desk.

Do you provide boxes?

We provide USPS Priority shipping boxes and envelopes. You can also use your own box. You can use recycled padded envelopes and boxes as well. We provide a recycle bin for shipping materials only at our front desk.

Do you offer other shipping options?

Yes! We offer UPS and FedEx Monday – Friday.

Can I send perishable, refrigerated, and fragile items?

Yes, however we do have limited space for perishable, refrigerated, and fragile shipments. Such items must be picked up within 48 hours to avoid spoiling. Please note that the mailroom will not be held responsible for either uncollected fragile items or perishable packages, or those that require special handling.

I am online with the USPS and my tracking number says that the mail has been delivered. Do you know where it is?

Usually, the term delivered means the mail has been received at the local USPS facility, however, it does not mean that it has arrived on campus. Those pieces typically arrive at COW within 24 hours.

The College of Wooster Mail and Package Center is not responsible for lost or stolen packages.