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Check Junk Mail

RETRIEVING MESSAGES THAT HAVE BEEN LABELED AS JUNK

Outlook and Outlook Web App Junk Mail Folder

You should check the Junk Mail folder in Outlook or in the Outlook Web App for messages that might have been identified as “junk” or SPAM.

To release messages caught in the Junk Mail folder in Outlook or the Outlook Web App, simply right-click or control click on the message and select “Not Junk”.  This will move the email back into your inbox at the time it was received and prompt you to identify the sender as an address to trust.

Outlook Desktop Client

Outlook Desktop Application Image
Outlook Desktop Application Image
Image of Outlook Desktop Application indicating the menu for moving Junk Mail by right clicking or control clicking on a Mac
Image of Outlook Desktop Application indicating the menu for moving Junk Mail by right clicking or control clicking on a Mac

Outlook Web App

Outlook Web based Application with Junk E-Mail open
Outlook Web based Application with Junk E-Mail open
Outlook Web based Application with an email right-click or control click menu open, selecting Security options and select Mark as not junk.
Outlook Web based Application with an email right-click or control click menu open, selecting Security options and select Mark as not junk.
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