Technology@Wooster

Frequently Asked Questions

20

• Printing FAQ – Fall 2022/Spring 2023
• Checking Out Equipment
• Connecting Other Wireless Devices (Gaming Console, DVR, Apple TV, etc) Connect to Network
• Chromebook Connect to Network
• Video Capable Teaching Spaces
• Computer Lab Technology List
• Visitor Access for Network Connection
• Logging in and Finding Your Moodle Course
• Email Setup on a Mobile Device
• Adding a Profile Picture
• Remote Participants – Frequently Asked Questions
• Use Apple TV in a Classroom
• Using Teams in the Streaming Classrooms
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• Password Issues

  7

Policies and Procedures

28

• Acceptable Use of Electronic Content
• Access to electronic content of deceased or incapacitated students, employees, and retirees
• Administrative Data Access Policy
• Administrative ERP Program Change Procedures
• Administrative ERP User Access Policy
• Affiliate Member Access & Services Request
• College of Wooster Privacy Statement: General Statement of our practices and policies
• College Technology Purchases
• Copyright Infringement Policies Procedures Sanctions
• Disposition of Used Computer Equipment
• Email Distribution List Use ("ZWD lists")
• GDPR Privacy Statement
• Guest Wireless Acceptable Use Policy
• Higher Education Opportunity Act of 2008 Compliance Plan
• InCommon Federation Participant Operational Practices
• Information Technology Policies and Procedures
• Investigations Requesting Information from IT Systems & Applications
• IT Maintenance Window
• Repair Policy Change Proposal – April 2016
• Requests for Student Information
• Safeguarding Individual Information (GLBA "Safeguards Rule")
• Technology equipment and software: how to get/fix/replace and your responsibilities for it
• The California Consumer Privacy Act
• The College of Wooster ERP Data Stewardship
• User Responsibilities and Appropriate Use Principles
• Wireless Handheld Device Allowance
• Wireless Handheld Device Allowance Request
• Wireless Networking Policy
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Students

6

• Creating a Poster using PowerPoint
• Formatting a double-sided IS
• Funding Resources for Students
• Planning and designing a poster
• Student Notebook Acquisition Program
• Technology Services for New Students

Employees

11

• Technology Services for New Faculty
• Technology Services for New Staff

• Remote resources

  5

• Request Forms

  2

• College Technology Purchase

  1

• Faculty Technology Purchases

  1

Connecting to the Network

16

• Apple Devices

  3

• Windows Device

  1

• Android Devices

  1

• Virtual Private Network (VPN)

  1

• Chromebook and Chromecast Devices

  2

• Connecting Other Wireless Devices

  2

• Troubleshooting

  2

• Visitor/Guest on the Network

  4

Software

93

• Students Software

  39

• Faculty Software

  46

• Administrative Software

  22

• Multimedia creation and editing

  23

• Presentation and Document creation

  5

• Wordpress

  2

• Colleague

  17

Printing

19

• Campus Printing Fall 2022/Spring 2023
• Printing definitions and terms

• Printing as a Student

  9

• Printing as a Faculty or Staff Member

  8

• Papercut

  4

• Copiers & Printers

  6

• Print a Poster

  5

Loanable Technology

31

• Camera

  16

• Microphones

  6

• Projectors

  4

• Slide Advancers

  2

• Kits

  9

Microsoft 365

60

• Outlook

  23

• OneDrive

  3

• Microsoft Teams

  23

• Installing Microsoft 365

  2

• Forms

  1

• Word

  2

• PowerPoint

  3

• Excel

  1

• Stream

  1

• OneNote

  1

Moodle

5

• Logging in and Finding Your Moodle Course
• Moodle
• New Technology Application or Integration Requests
• Safe Exam Browser – Moodle
• Uploading Files

Network, Cybersecurity, and Best Practices

15

• Aruba 503H Wireless Access Point
• Encrypting Devices
• Encrypting Mac Systems
• Encrypting Mobile Devices & Tablets
• Encrypting Windows Systems
• Information & Cyber Security @ Wooster
• Protect Your Computer
• Protecting your Personal Network
• Removing VPN From your Mac
• Safeguarding Individual Information ("Red Flags", "Identity Theft")
• Securing Portable and Mobile Devices
• VPN – Mac OS 10.13 or Later
• VPN – Mobile Devices and Chromebooks
• VPN – Windows
• Wooster’s External Email Alert Indicators
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Multi-Factor Identification (MFA)

7

• Change Your Password
• Changing Your Mac Password While Off Campus
• Forgotten Passwords
• How to setup MFA (Multi-Factor Authentication)
• Multifactor Authentication Instructions for using wireless networking when phone service is not available
• Multifactor authentication while out of the US.
• Password Policy

College of Wooster Password

8

• Change Your Password
• Change your Wooster Password
• Changing a computer password on the Domain
• Changing your Apple ID
• Changing Your Mac Password While Off Campus
• Changing your Password from a Windows Machine OFF Campus
• Initial Password Setup
• Password Policy

Phones and Conference calls

8

• Call Forwarding
• Conference Phone
• Faculty/Staff Phones and Conference Calls
• Setting Up Your Voicemail Box
• Staff Analog Quick Reference
• Transfer Calls Directly to Voice Mail
• Voicemail – Accessing from Off Campus
• Voicemail – Accessing your voicemail from another on campus phone.

Scanning

2

• Scan to Email on a Copier
• Scan to USB

Resources for Retirees

1

• Resources for Retirees

Using the Self-Service Portal for Equipment Reservation

3

• Canceling Equipment Reservation
• Checking Out Equipment
• Help Desk Self-Service Portal Technology Requests

Online File Storage Options

5

• Connecting to network storage on Mac OS X
• OneDrive
• OneDrive App
• OneDrive Application
• Online File Storage Options

Computer Lab

1

• Computer Lab Technology List

Classroom Controls

7

• Atlona controlled classrooms
• Atlona controls
• Classrooms with Pixie Control Panel.
• Controlling Camera in a Partially Upgraded Classroom
• Controlling Cameras in a Fully Upgraded Classroom
• How to guide for Lowry conference rooms
• Using the Extron VoiceLift Microphone System

Classroom Setup

7

• Atlona BYOD(Bring Your Own Device) – Miracast
• Classrooms with a SMART Board
• Classrooms with Camera Equipment
• Epson BrightLink interactive projectors
• Use Apple TV in a Classroom
• Video Capable Teaching Spaces
• What is Apple TV

Classroom Resources

99

• Gault Recital Hall and McGaw Chapel TV Studio
• McGaw Chapel
• New Updates to Mac AirPlay now Screen Mirroring on macOS Big
• Basic how to guide for the Wilson Governance room

• Kauke

  19

• Morgan

  10

• Taylor

  12

• Ebert Art

  3

• Scovel

  8

• Wishart

  8

• Severance Chemistry

  6

• Ruth Williams Hall

  7

• Andrews, Gault, and Timken Libraries

  8

• Galpin

  1

• Lowry

  3

• Scheide

  4

• Scot Center

  7

Classroom Troubleshooting

7

• Apple TV/Airplay Troubleshooting
• Media Troubleshooting
• Projector Troubleshooting
• Room Lighting Troubleshooting
• Screen Mirroring/Airplay/Miracast Issues and Possible solutions
• Screen Troubleshooting
• Sound Troubleshooting