Hey, what answers do you need?
< All Topics
Print

Forgotten Passwords

You must have previously set your security questions and updated your profile with an alternate email.

Visit https://mypassword.wooster.edu to connect to the Password Self Service site and click on the “Forgotten Password”button at the bottom.

Login screen at mypassword.wooster.edu asking for your College of Wooster Username and Password
Login screen at mypassword.wooster.edu asking for your College of Wooster Username and Password

Next, enter your Wooster email address and last name in the appropriate fields. 

Once you select Forgotten Password you will be asked for your email address and last name.
Once you select Forgotten Password you will be asked for your email address and last name.

Answer your password questions in the provided spaces.

You will then be prompted to answer 3 security questions
You will then be prompted to answer 3 security questions

Once you have successfully answered your questions, you will be presented with a dialog box asking for a verification code. 

You will be sent a verification code to your provided alternative email.
You will be sent a verification code to your provided alternative email.

In a separate browser window check your alternate email account for the code.  See example below.  

An example of the email you will receive with the code in it

Once you receive the code, copy and paste it into the dialog box and click “check code”.

mypassword.wooster.edu will then display that an alternative password has been sent to your alternative email
mypassword.wooster.edu will then display that an alternative password has been sent to your alternative email

Once the verification process completes, your new password will be emailed to your alternate email account. For example:


An example of the email you will receive with the temporary password.

Even though the password has now been reset, the password sent to you will be an automatically generated one.  We recommend changing it to something more familiar to you.

Close the browser windows and reconnect to https://mypassword.wooster.edu

Login using the username and the password emailed to your alternate email account. 

Click the “Change Password” button. 

Previous Changing your password
Next How to setup MFA (Multi-Factor Authentication)
Table of Contents