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Managing Multi-Factor Authentication (MFA) for Your College of Wooster Account

Updated

Why and How MFA is used at The College of Wooster

MFA adds a layer of security to your College of Wooster account by requiring a second method of identity verification outside of just your password when signing in online. The College of Wooster uses MFA not only to protect your online sign-ins but also as a way to verify your identity when you go through the self-service password reset process.

Check What MFA Methods You Have in Place

  1. On a computer, open a browser and navigate to aka.ms/ssprsetup.
  2. If you are prompted to sign in, follow the sign in prompts using your full College of Wooster email account.
  3. Once logged in, you should see a page similar to the image below.
List of MFA methods for a Microsoft account

Add an MFA Method

  1. Click “+ Add sign-in method“.
Security Info page with a list of sign in methods listed.
  1. A list of available MFA methods will appear. IT recommends using the alternate email option, especially for those who travel internationally.
List of available options for MFA through Microsoft
  1. Once you have selected your second MFA method, follow the prompts to set it up.
  2. After successful set up, you should now see a screen with three authentication methods listed.
List of Security Info page in Microsoft account

Change an MFA Method

  1. Next to the MFA Method you would like to change, click “Change“.
Picture of an MFA list in a Microsoft account with the word change circled in red.
  1. Follow the prompts to change this method of verification.

Delete an MFA Method

  1. Next to the MFA Method you would like to delete, click “Delete“.
A picture of an MFA list with Delete circled in red.
  1. A box will appear asking you to confirm your choice. Click “Ok“.

Troubleshooting

Common problems with two-factor verification and your work or school account

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