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Managing Multi-Factor Authentication (MFA) for Your College of Wooster Account

Updated

Why and How MFA is used at The College of Wooster

Multi-factor authentication (MFA) adds a layer of security to your account by requiring a second way to confirm your identity, beyond just your password, when you sign in. The College uses MFA both to protect your online sign-ins and to verify your identity when you reset your own password.

Set up more than one method

Have at least two different verification methods registered. If you lose or replace the phone tied to your only method, a second method is what keeps you from being locked out. Starting September 7, 2026, Microsoft’s password reset will only accept methods you have formally registered here, so registering a second method now also keeps self-service password reset working for you.

Check What MFA Methods You Have in Place

  1. On a computer, open a browser and go to aka.ms/mysecurityinfo (this opens mysignins.microsoft.com/security-info).
  2. If prompted, sign in with your full College of Wooster email address.
  3. You will see your Security info page, listing the methods currently registered on your account.
List of MFA methods for a Microsoft account

Add an MFA Method

  1. Click “+ Add sign-in method“.
Security Info page with a list of sign in methods listed.
  1. Choose a method from the list. IT recommends adding an alternate email as a second option, which is especially helpful if you travel internationally where phone service may be unreliable.
  2. Follow the prompts to finish setting it up.
List of available options for MFA through Microsoft
  1. When you are done, your new method appears in your list of registered methods.
List of Security Info page in Microsoft account

Change an MFA Method

  1. Next to the MFA Method you would like to change, click Change.
Picture of an MFA list in a Microsoft account with the word change circled in red.
  1. Follow the prompts to change this method of verification.

Delete an MFA Method

  1. Next to the MFA Method you would like to delete, click Delete.
A picture of an MFA list with Delete circled in red.
  1. When asked to confirm, click OK.
Delete confirmation dialog

Troubleshooting

For common problems with two-step verification on a work or school account, see Microsoft’s guide: Troubleshoot MFA and two-step verification

Getting Help

If you are locked out or cannot manage your methods, contact the IT Help Desk.

  • Email: helpdesk@wooster.edu
  • Phone: 330-287-4357 (330-287-HELP)
  • Walk-in: Burton D. Morgan Hall – Help Desk, 4th floor
  • Hours: Monday through Friday, 8:30 am to 5:30 pm

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