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Multifactor Authentication Instructions for using wireless networking when phone service is not available

If you are planning to be in a country where your phones dialing, and service plan are not active, you will need to setup the device to use the mobile authenticator application.  The main advantage of the application is that it can use the wireless networking on your phone and not be reliant on text messages and calling plans.  If you need to setup your device to use the mobile application and do not have a second factor, please email the helpdesk (* helpdesk@wooster.edu *) from the alternate email you provided the college, and IT will clear your current information which will enable you to register again using the mobile application.  Make sure you have downloaded the application “Microsoft Authenticator” from the Apple App Store or Google Play Store.

Setup MFA
Once you successfully login you will see a message stating “More information required.” Verify your email address and click “Next” to receive the “Additional security verification” screen.

Step 1:

  • Click the dropdown indicator and make sure you select Mobile app
  • Select the preferred method for application operation
    • “Receive notifications for verification” will pop up a dialog on your phone or tablet and ask you to “Approve” or “Deny” the authentication and you need to choose.
    • “Use verification code” will open a window in a browser and ask you to enter the 6-digit code that appears by your account in the authenticator application.
    • Click “Set up” to continue

Configure mobile app

  • Open the Microsoft application on your iPhone, iPad or Android device.
  • Touch the 3 vertical dots in the upper right corner.
  • Touch “+ Add account.”
  • Touch “Work or school account.”
  • Scan the displayed QR code with your phone to add a new account
    • Receive notifications for verification will pop up in the application an “Approve” or “Deny” authentication and you will need to choose.
    • Use verification code will open browser window and ask you to enter the 6-digit code showing by your account in the app.

Verification and Summary

  • Verify all the appropriate choices on the final page and make any adjustments. When you are satisfied with the setup, click save.
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