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Wireless Troubleshooting (Mac)


Sometimes users still encounter issues with connecting to the network even after completing the onboard process. Should you still be experiencing network difficulties following your arrival to the College of Wooster network, try some of these easy troubleshooting steps to find the right fix for you!

Method 1: Check to see if College of Wooster is listed above Start Here

  1. Access System Preferences
  2. Access Networks
  3. On the left list, ensure that you have selected a Wireless connection. 
  4. Click on the lock to make changes. If you have one, enter in your computer’s password here.
  5. Click on the Advanced button. If you cannot find it, it is located towards the bottom-right corner of the window.
  6. A new window will drop down. This is the Wi-Fi menu. 
  7. In the Wi-Fi menu pane, look under the Preferred Networks list
  8. Drag The College of Wooster to the top of the list.   
  9. Make sure that Start Here is located underneath The College of Wooster on the list.
  10. Click OK
  11. Click the lock to save your changes.
  12. Exit System Preferences. You should now be able to automatically connect to The College of Wooster.

Method 2: Configure IPV6 to Link-local only

  1. Follow Steps 1-6 from Method 1.
  2. Navigate to the TCP/IP tab.  
  3. Next to the Configure IPv6 dialog there should be a dropdown list. Select “Link-local only” from this dropdown list.
  4. Click OK.
  5. Exit System Preferences. 

Method 3: Find your MAC address

When working with the Office of Information and Technology to connect your machine to Wifi, you may sometimes be asked what your machine’s MAC address is. Follow these steps to find it. 

  1. Follow Steps 1 – 6 from Method 1. 
  2. Navigate to the Hardware tab.     
  3. Write down your MAC address for future use.
  4. Click OK when finished.
  5. Exit System Preferences.
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