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Wireless Troubleshooting (Mac)

Introduction

Sometimes users still encounter issues with connecting to the network even after completing the onboard process. Should you still be experiencing network difficulties following your arrival to the College of Wooster network, try some of these easy troubleshooting steps to find the right fix for you!

Method 1: Check to see if College of Wooster is listed above Start Here

  1. Access System Preferences
  2. Access Networks
  3. On the left list, ensure that you have selected a Wireless connection. 
System Preference "Network" window
System Preference “Network” window


4. Click on the lock to make changes. If you have one, enter in your computer’s password here.

System Preference "Network" window asking for administrative credentials after clicking on the lock under the network options.
System Preference “Network” window asking for administrative credentials after clicking on the lock under the network options.

5. Click on the Advanced button. If you cannot find it, it is located towards the bottom-right corner of the window.

The Advanced window within Network Settings
The Advanced window within Network Settings

6. A new window will drop down. This is the Wi-Fi menu. 

Make sure Wi-Fi is selected in the Advanced network window
Make sure Wi-Fi is selected in the Advanced network window

7. In the Wi-Fi menu pane, look under the Preferred Networks list

8. Drag The College of Wooster to the top of the list.   

Change the order of the networks so The College of Wooster appears at the top.
Change the order of the networks so The College of Wooster appears at the top.

9. Make sure that Start Here is located underneath The College of Wooster on the list.

10. Click OK

11. Click the lock to save your changes.

12. Exit System Preferences. You should now be able to automatically connect to The College of Wooster.

Method 2: Configure IPV6 to Link-local only

1.Follow Steps 1-6 from Method 1.

2. Navigate to the TCP/IP tab.  

Under the Advanced settings within Network select TCP/IP from the top ribbon.
Under the Advanced settings within Network select TCP/IP from the top ribbon.

3. Next to the Configure IPv6 dialog there should be a dropdown list. Select “Link-local only” from this dropdown list.

Switch the Configure IPv6: Link-local only
Switch the Configure IPv6: Link-local only
Once switched to "Link-local only click OK
Once switched to “Link-local only click OK

4. Click OK.

5. Exit System Preferences. 

Method 3: Find your MAC address

When working with the Office of Information and Technology to connect your machine to Wifi, you may sometimes be asked what your machine’s MAC address is. Follow these steps to find it. 

1.Follow Steps 1 – 6 from Method 1. 

2.Navigate to the Hardware tab.     

In the Advance menu within Network select Hardware and write down the MAC Address
In the Advance menu within Network select Hardware and write down the MAC Address

3. Write down your MAC address for future use.

4. Click OK when finished.

5. Exit System Preferences.

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