Have you been introduced to the Safe Exam Browser through Moodle? If so, you may have some questions.

How can I download the Safe Exam Browser?

Use this link to access the download – https://safeexambrowser.org/download_en.html
The faculty member may provide a link for download within their Moodle course. Make sure to select the download for your machine.

What should I do if Safe Exam Browser fails to download?

• Check to see if your machine has any updates (Mac OS of Mojave or higher)
• Clear browser cache and cookies
• After doing the above activities restart your machine
• Shut down other applications during the download

What should I do if I have MFA issues during this process?

• Restart your machine
• Download the Multi-Factor Authentication app (instructions available here)

As a faculty member how can I make this experience better?

• Offer trial exams using the Safe Exam Browser – 2 or 3 days before the actual exam
• Inform the students that Safe Exam Browser needs to be downloaded
• Be available to answer questions during trail exam – this can help prevent issues during the actual exam period.

What should I do if I have tried the above suggestions and am still experiencing issues?

Contact Information Technology:

• Email: helpdesk@wooster.edu
• Phone: (330)287-4357