Role: Service Desk

  • Joshua Albright

    Josh joined the Information Technology Team in August of 2022. He will be working with faculty, staff, and students in helpdesk support, media and event support. Josh can be reached by calling the Service Desk at 330-287-4357

  • Samantha (Sam) Mowrer

    As Client Support Special, Sam takes on the role of HelpDesk support including quick responses to all issues related to technology. Sam can be reached by calling the Service Desk at 330-287-4357

  • Joel Bosler-Kilmer

    Image of Joel Bosler-Kilmer

    As Field Service Coordinator, Joel takes a lead role for new system installs for faculty and staff, manages a group of onsite Student Technology Assistants, and leads our effort to respond quickly to break/fix issues related to computers and printers. Joel can be reached by calling the Service Desk at 330-287-4357

  • John Shatzer

    As Technical Associate John has responsibility for supporting College-standard computing equipment and software for the College community. This support includes maintenance, repair and recommendation of notebook and desktop computers, peripherals, public access computer labs, printing stations, and loaner equipment and access to software and licenses as necessary.