Technology@Wooster

Frequently Asked Questions

16

• Printing FAQ
• Equipment Checkout Policy and Procedures
• Video Capable Teaching Spaces
• Computer Lab Technology List
• Visitor Access for Network Connection
• Logging in and Finding Your Moodle Course
• Email Setup on a Mobile Device
• Adding a Profile Picture
• Remote Participants – Frequently Asked Questions
• Connecting Other Wireless Devices (Smart TVs, Game Consoles, Smart speakers and wearables, Video streaming devices, etc) to our Network

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• Password Issues

  6

Policies and Procedures

32

• Acceptable Use of Electronic Content
• Access to electronic content of deceased or incapacitated students, employees, and retirees
• Administrative Data Access Policy
• Administrative ERP Program Change Procedures
• Administrative ERP User Access Policy
• Affiliate Member Access & Services Request
• College of Wooster Privacy Statement: General Statement of our practices and policies
• College Technology Purchases
• Copyright Infringement Policies Procedures Sanctions
• Disposition of Used Computer Equipment
• GDPR Privacy Statement
• Guest Wireless Acceptable Use Policy
• Higher Education Opportunity Act of 2008 Compliance Plan
• InCommon Federation Participant Operational Practices
• Information Technology Policies and Procedures
• Investigations Requesting Information from IT Systems & Applications
• IT Maintenance Window
• Repair Policy – April 2016
• Requests for Student Information
• Identity Theft Protection Program
• Technology equipment and software: how to get/fix/replace and your responsibilities for it
• The California Consumer Privacy Act
• The College of Wooster ERP Data Stewardship
• User Responsibilities and Appropriate Use Principles
• Wireless Handheld Device Allowance
• Wireless Handheld Device Allowance Request
• Wireless Networking Policy
• Faculty Technology Purchases
• Resources for Retirees
• Information Security/Data Breach Notification Procedure
• Data Stewardship & Security:  Data Categories/Classification Types
• Employee account policy and management

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Students

7

• What Technology Do I Need at Wooster?
• Student Notebook Acquisition Program
• Funding Resources for Students
• New Student Technology Services Orientation
• Planning and Designing an Academic Poster
• Formatting a double-sided IS
• Technology Assistance Form

Employees

9

• New Staff Technology Services Orientation

• Remote resources

  4

• Request Forms

  2

• College Technology Purchase

  1

• Faculty Technology Purchases

  1

Connecting to the Network

14

• Connecting Chromebook to Network
• Connecting Chromecast to Network
• Connecting Android Device to Network
• Connecting Windows Computer to the Network (for students)
• Connecting Other Wireless Devices (Smart TVs, Game Consoles, Smart speakers and wearables, Video streaming devices, etc) to our Network

• Visitor/Guest on the Network

  3

• Connecting Apple Devices to the Network

  3

• Virtual Private Network (VPN)

  1

• Troubleshooting

  2

Software

92

• Student Software

  37

• Faculty Software

  44

• Administrative Software

  21

• Multimedia creation and editing

  24

• Presentation and Document creation

  5

• Wordpress

  2

• Colleague

  17

Printing

18

• Campus Printing
• Printing Definitions and Terms
• Printing FAQ
• Mobile print set-up for IOS devices that have upgraded to iOS 17

• Printing as a Student

  10

• Printing as a Faculty or Staff Member

  8

• Papercut

  4

• Copiers & Printers

  6

• Print a Poster

  4

Loanable Technology

30

• Camera

  16

• Microphones

  6

• Projectors

  4

• Slide Advancers

  2

• Kits

  8

Microsoft 365

48

• Microsoft Whiteboard
• Microsoft Word

• Installing Microsoft 365

  2

• Outlook

  24

• OneDrive

  2

• Microsoft Teams

  11

• Forms

  1

• Word

  3

• PowerPoint

  2

• Excel

  1

• Stream

  1

• OneNote

  1

Moodle

7

• Logging in and Finding Your Moodle Course
• New Technology Application or Moodle Integration Requests
• Safe Exam Browser – Moodle
• Uploading Files
• Moodle Setup Best Practices
• Your Moodle Profile
• Enable Moodle Course Sync with MS Teams

Network, Cybersecurity, and Best Practices

16

• Aruba 503H Wireless Access Point
• Encrypting Devices
• Encrypting Mac Systems
• Encrypting Mobile Devices & Tablets
• Encrypting Windows Systems
• Information & Cyber Security @ Wooster
• Protect Your Computer
• Protecting your Personal Network
• Removing VPN From your Mac
• Securing Portable and Mobile Devices
• VPN – Mac OS 10.13 or Later
• VPN – Mobile Devices and Chromebooks
• VPN – Windows
• Wooster’s External Email Alert Indicators
• How to report phishing
• Connecting to Eduroam

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Multi-Factor Identification (MFA)

3

• Setting Up Multi-Factor Authentication (MFA)
• Multifactor authentication while out of the US.
• Multifactor Authentication Instructions for using wireless networking when phone service is not available

College of Wooster Password

7

• Change your Wooster Password
• Changing a computer password on the Domain
• Changing your Apple ID
• Changing Your Mac Password While Off Campus
• Changing your Password from a Windows Machine OFF Campus
• Initial Password Setup
• Password Policy

Phones and Conference calls

5

• Voicemail – Accessing from Off Campus
• Changing the Ring Tone on Your Mitel Phone
• Adding Speed Dials to Your Mitel Phone
• Setting Call Forwarding on Your Mitel Phone
• Mitel Phone Setup

Scanning

2

• Scan to Email on a Copier
• Scan to USB

Resources for Retirees

1

• Resources for Retirees

Using the Self-Service Portal for Equipment Reservation

3

• Canceling Equipment Reservation
• Equipment Checkout Policy and Procedures
• Help Desk Self-Service Portal Technology Requests

Online File Storage Options

2

• Connecting to network storage on Mac OS X
• Online File Storage Options

Classroom Resources

126

• Classroom Setup

  7

• Classroom Controls

  10

• Classroom Troubleshooting

  8

• Computer Lab

  1

• Classrooms

  79

• Venues

  23

Data Stewardship & Governance

1

• Data Stewardship & Security:  Data Categories/Classification Types

Intune

0

• Articles coming soon